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Our Concierge Experience Six Steps to Create Stunning Custom Jewelry

Our Concierge Experience

Six Steps to Create Stunning Custom Jewelry

<p>Meet your assigned Diamond Concierge and receive an initial curated list of options.</p><p><a href="/diamond-concierge-process-consultation">Learn More</a></p>

1. Private Consultation

Your friendly and accommodating concierge will respond within 1 business day to your inquiry. Our virtual clients are just as comfortable purchasing a piece of Ada jewelry over the Internet as they would be in person.

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2. Hand-Selected Diamonds

We curate from growers around the world, allowing us to hand-select the best of the best lab diamonds for every single piece of jewelry we sell. Engagement rings require a 20% non refundable, transferable deposit on a center stone to reserve a diamond and move into design.

3. Custom Design

3. Custom Design

Choose one of our existing designs, modify it, or design from the heart. Want something uniquely you? Custom engagement rings start at $5,000 USD total. Already engaged? Design a matching wedding band through our virtual design process.

 

4. Jewelry Production

4. Jewelry Production

All of Ada's jewelry is cast and hand-set in the United States by the same fabrication houses that manufacture some of the most superlative and recognizable fine jewelry brands. Our jewelry is made to last a lifetime and is never mass-produced.

 

5. Quality Control & Media

5. Quality Control & Media

At Ada, we focus on quality, not quantity. Our QC standards are the highest in the lab diamond industry. Prior to the shipment of your ring, we will capture HD videos and include an insurance appraisal. The final product should be exactly as you’d imagined!

 

6. Happiness Delivered

6. Happiness Delivered

We fully expect you to be 100% satisfied with your Ada jewelry. If you’re not, we offer a 30-day return policy. We ship to 70 countries, fully insured. 



How Does Ada Diamonds Compare?

Ada Diamonds Co-Founders Lindsay Reinsmith &amp; Jason Payne (a wife-husband team)

Ada Diamonds Co-Founders Lindsay Reinsmith & Jason Payne (a wife-husband team)

“We created Ada Diamonds as the company we wish had existed when we designed an engagement ring years ago. From the start we wanted to focus on quality client experiences rooted in a commitment to excellence. As the leader in luxury lab diamond bridal, we know that a purchase this important deserves an impeccable buying experience. That’s why at Ada we follow the golden rule: if we wouldn’t wear it, then neither should you.”    

-Ada Diamonds Director of Sales Lindsay Reinsmith

Read the Full Interview



Our Core Values



Colin J.

I recently bought my fiancee's ring at Ada and it was an awesome experience. I highly recommend visiting Ada and checking out what they have to offer!

Austin G.

I couldn't be happier with the ring I received and the customer service Ada Diamonds provided! My fiance absolutely loved the ring!!!  

Ashanti J.

Now not only was the customer service top-notch, but the quality of their diamonds are impeccable. The wedding set we designed was beautiful enough in the pictures/designs they sent us but absolutely STUNNING in real life.

Chanh P.

Ada Diamonds lives up to its reputation of only providing high quality lab grown diamonds. The diamond that I ended up choosing was perfect! The ring is also top-notched for the design and craftsmanship. My fiance and I could not be happier with the finished product!

Taylor G.

Ada was friendly, respectful and so encouraging. I cannot speak highly enough to their customer experience, and most importantly, the quality of their diamonds and rings! Their warranty speaks for itself.

Sahana M.

I am absolutely in love with the beautiful ring Ada helped my fiancé create! Our Concierge was checking in every step of the way, was very responsive, was really flexible with changes, and all around a pleasure to work with. And the diamond!! It is beyond stunning! I can't take my eyes off of it!

Ben E.

Awesome experience! We're thrilled with the quality and value of our ring, and being able to design it all to exactly what we wanted is amazing. Thanks Ada for a job well done!

Inaayat W.

We couldn't be happier with how the ring turned out, from the band to the quality of the diamond. We've received so many compliments on the stone itself and how sparkly and eye catching it is.

Evan R.

The quality of diamonds they have is top notch. We knew we wanted a lab grown diamond and it was great to see how selective they are in choosing their diamonds (just check their Instagram stories, they go through the whole process and show how many they reject!). Thanks to Ada Diamonds for the perfect ring!

Paul P.

If you're looking for high quality lab grown diamonds, work with Ada, they will make sure you get what you want, you'll have full control over customization of your ring, and they only sell amazing diamonds!

Braxton B.

I was originally planning to purchase a natural diamond but changed my mind after seeing some of Ada's inventory...their stones are fantastic, less expensive than natural diamonds of comparable quality, and we can know for certain that they were sourced in a responsible way! 

Raj J.

The whole process took place through e-mail and video chat, which was actually very convenient. My concierge updated me with details, renderings, and photos throughout the process. The final ring was absolutely beautiful and my now fiancée is incredibly happy with it.

Shauna L.

The ring exceeded all my expectations. I'm so amazed with the design, details, shine, literally everything! I can't stop staring at it, I'm so in love with it!

Matt E.

We had a fantastic experience with Ada! My Concierge was so helpful in finding the perfect engagement ring for us. I would absolutely recommend Ada to anyone!

Josh R.

The ring was perfect. It looks just a great as anything you'd buy at Tiffany's with the piece of mind about its origins. I'd highly recommend Ada to anyone looking.

Jason S.

Great communication, quick response time, everyone seemed passionate about their work and getting you exactly what you want. They make the process super easy and you can be very confident the final product will be simply amazing. 

Evan G.

The ring came out absolutely stunning and was exactly what my fiancé wanted per the specs she had provided. I would highly highly recommend Ada diamonds to anybody.

Joseph B.

We were totally blown away by the professionalism of Ada, and it was an easy choice to work with them. I can't rate Ada highly enough! We'll definitely be visiting again to get our wedding bands designed. Thanks Ada!

Ian H.

Incredible experience working with Ada Diamonds. Fantastic client service, from the initial video consultation to the constant responsiveness. In addition to the service, the ring is absolutely beautiful. I can't recommend Ada enough. 

Zhenni W.

We were considering a simple ring from Cartier until we got referred to Ada Diamonds by one of our close friends! Let me tell you that this is one of the best decisions that we have made about our engagement! 

Mark C.

I couldn't be happier with my overall exceptional experience I had with Ada Diamonds. I really appreciate the quality craftsmanship of the ring itself, and the conflict-free, ethical diamonds.

Andrew O.

Ada turned an initially overwhelming situation (ring shopping) into something that was actually pretty enjoyable! Being a part of the ring creation process was pretty exciting, and to the most important part: my now-fianceé LOVES the ring! 5 stars all day every day :)

Jennifer J.

There aren't enough words to express how impressed my fiancé and I are with Ada. If you're looking for a lab diamond, I honestly don't understand why you'd go anywhere else. We saw other lab diamonds in person, and the quality we got from Ada is just beyond compare.

Eric D.

Ada was able to source a large number of high-quality lab-grown diamonds that other lab grown diamond distributors had trouble getting their hands on. My fiance loves her ring and I highly recommend Ada to anyone in the market for a diamond.

Sydney C.

The whole experience was above and beyond anything that we had encountered before, the Ada team are so helpful and so great to work with. I am so happy with my ring and the peace of knowing that my lab diamond is TRULY conflict free. And it's so beautiful!

Erin V.

Ada Diamonds turned a complicated purchase into the simplest process, and they are worth every penny. My aunt used to be in the jeweler business and this ring got her seal of approval for quality craftsmanship. Love it!

Janna

This has been the best experience ever. We are so happy we chose Ada diamonds to create the most beautiful rings ever. They are incredible, super helpful, attentive to detail and very knowledgeable. I highly recommend Ada.

Jason G.

My fiancee and I are so thrilled that we picked Ada Diamonds! I highly, highly recommend Ada to anyone looking for a great engagement-ring-buying experience!

Mitre B.

Amazing jewelry and stunning diamonds. I purchased my ring from Ada and with help from my Concierge I was able to make the ring I wanted that exceeded my expectations. 

Jordan K.

Ada is AMAZING: best in class customer service, fast response times, extensive selection of diamonds, personalization, and unmatched quality and value.

Stephen L.

My Concierge helped me to build the perfect ring from the ground up. She respected my budget, took my ideas and made them better, and the end result was better than I could have ever hoped! I can't wait to start working on the next piece of jewelry!

David C.

I don't often leave Yelp reviews, but I have got to say that Ada Diamonds is exceptional. Bar none, the level of expertise, service, and attention to detail is the greatest I have ever experienced. 

Jerry Y.

Truly amazing, full-service, lab-grown diamond ring shopping experience. The ring worked out to be exactly as I described and my wife couldn't have been more ecstatic when I proposed with it. 

Kelly O.

My fiancé got my ring through Ada and it is perfect! We had heard good things from a friend who got her ring at Ada, but the experience far exceeded our expectations. We could not be happier with how it turned out and owe a huge thank you to the Ada team.

Eric C.

Thrilled with Ada Diamonds. The quality is amazing, regardless of the price, which was also amazing. The team was extremely helpful. The whole process was very smooth and most importantly, my fiancée loves it!

Hassan A.

I was lost searching the internet for diamonds until I stumbled across Ada. They found me the exact diamond I was looking for and the final ring exceeded every imaginable expectation. My fianceé gets compliments on her ring daily.


Follow @AdaDiamonds for Daily Examples of Our Artistry



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© 2025 Alexander Primak Jewelry Inc. All diamonds offered by Ada Diamonds™ are proudly laboratory-grown and can be referred to as lab created diamonds, grown diamonds, synthetic diamonds, man-made diamonds, cultivated diamonds, or cultured diamonds.